In the United States of America, the National Labor Relations Board (NLRB) demanded that Starbucks CEO Howard Schultz apologise personally to workers for union-busting tactics. The NLRB found in a complaint filed on 24 August 2022 that the company was unlawfully withholding benefits from employees in unionised or unionising stores. Starbucks’ CEO threatened employees and told them it would be “futile” to side with the union on several occasions, including during a video call to all US employees.
Since late 2021, more than 230 locations have joined Starbucks Workers United, in a massive wave of organising efforts across the country. The company has been accused of blatant union-busting tactics on multiple occasions, including in June 2022, when a Starbucks store in Ithaca was closed down less than two months after its staff voted to unionise.